Privacy statement

Privacy Statement

This privacy statement is applicable on Shout - an app by University of Twente – and the app’s website shout.utwente.nl. University of Twente reserves the right to change or withdraw information at any time and without prior notification. For these reasons, no rights can be derived from this page. The goal of the Shout app is to reward users to be an ambassador of the University of Twente. By fulfilling assignments, users earn points with which they can purchase rewards. In this privacy statement we will explain how we will handle your information and what information is collected. By using the Shout app you accept this privacy statement.

How the University of Twente will handle your information

The University of Twente will do everything in their power to guarantee the privacy of the users of the Shout app and its website. This privacy statement explains how we collect and use the information gathered from the Shout app and its website. During registration in the app you will be asked to agree to the collection and use of information as it is described in this privacy statement, in order to be able to continue using the app.

Collecting your personal information

If we need your personal information or require permission to use the information in the app, we ask for this information. We gather the following personal information during registration for the app: your name, your email address, your date of birth (optional), your gender (optional), your nationality, your educational programme, starting year and living situation (for students), details about your current job (for employees and alumni).

Only after accepting cookies on the website, information about your visit to the website will be gathered, such as the name of the internet provider and the IP (Internet Protocol) address that you use to gain access to the internet, the date and time of your visits to the website, the pages of the website you visit and the internet address of the websites from which you are directly connected with our website. This information is used to improve the website, analyse trends and manage the website.

The use of your personal information

The personal information gathered during registration for the app will be used to provide you with relevant assignments in the app and to handle transactions you’ve requested, like a support request or reward purchase.

By using the app, you agree that content you send in via the app, may be used for marketing purposes. The user is not obliged to fulfil assignments, but when done, the user agrees to the fact that University of Twente may use entered content for promotional purposes. By entering information in the app, the user gives permission to University of Twente to use the information free of copyrights. To fulfil social media sharing assignments, the post needs to be at least visible to friends of the user. Setting the post to public visibility is not required. Input in feedback assignments will always be anonymized.

Details about visits to the app’s website is combined with anonymous demographic information for improvement purposes. In addition this information can be used in order to provide more relevant content.

The University of Twente engages with the supplier of the app (Sobit B.V.) to provide limited services on behalf of the University of Twente, such as website management, sending and delivering email transactions about assignments and purchases and to provide support. We provide only the personal information required to offer the respective service. The UT enters into a processor arrangement with this company for that purpose. They are obligated to keep the information confidential and are not allowed to use that information for any other purpose.

In certain cases the University of Twente will provide third parties with your personal information if the law requires this or if the University of Twente in good faith believes this is necessary to: (a) adhere to legislative statutes or legal processes with regards to the University of Twente or the websites; (b) protect the rights and properties of the University of Twente and related websites; (c) be able to respond to urgent circumstances with regard to the protection of personal safety of the University of Twente students, staff, intermediaries and other persons.

Personal information that is collected in the app or on its website can be stored and processed in the Netherlands or any other country within the European Union.

Management of your personal information

Unless otherwise specified in this statement, personal information provided by you in the app or on the app’s website is not shared outside the University of Twente and the separate enterprises and departments of the University of Twente without your permission. As is described in the following section, you can gain access to your personal information and you can choose how we shall contact you. Contact: Marketing & Communication, via onlinemedia@utwente.nl.

The University of Twente can, if necessary, send you email messages in which you are kept informed of the technical services or safety issues with regard to the app and its website, or in which you are asked to confirm that you have requested information or a contact moment. With some services offered by the app and its website, contact with the visitor forms an essential part of the service. Considering the fact that these type of messages f

orm an essential part of the service(s) you have selected, you cannot deregister from these services.

Security of your personal information

The University of Twente is doing its best to guarantee the security of your personal information. In order to ensure that unauthorized people do not have access to your information and that this information is not unlawfully used or made public, the app and its website use several security techniques and procedures. For example, the personal information provided by you is stored on servers with limited access. These servers are located in secured buildings. In addition, sensitive personal information is also secured when it is sent via the internet by means of coding, such as the SSL protocol (Secure Socket Layer).